Case Study

Ellucian Banner Staffing and Consulting Services for a Private Evangelical University in Oklahoma

Engagement Summary

The college uses Ellucian Banner as its core administrative system. The college engaged Kastech to provide on-demand Banner consultants to augment its internal team during peak academic surges, to resolve issues during the implementation of new patches or to support new projects.

Client Background

The client is a private Evangelical university based in Oklahoma. Founded in 1963, the college offers over 70 undergraduate degree programs along with 20 graduate programs across six colleges. These programs range from business and biology to engineering, computer science, nursing, criminal justice, theology and ministry, and more.

Business Challenges:

The college was using Ellucian Banner as its core ERP system. Its in-house team managing the Banner system was not sufficient during peak academic surges such as registration, financial aid, & year-end close. In addition, the college wanted to implement new projects such as building integrations to external applications, optimizing existing modules and managing new releases.
The lack of Banner resources in-house was proving detrimental to maintaining seamless Banner operations.

The Kastech Solution

Kastech served as a reliable partner by providing just-in-time resources to augment the internal team maintaining the Banner applications at the college.

  • We ensured the 24/7 availability of on-demand capacity for registration, financial aid, & year-end close.
  • Experienced Banner specialists aligned with academic calendar workflows were engaged.
  • We supported releases and new patches. For example, our team was brought in to fix production issues while posting new patches one time. The production went wrong. Our team resolved the issue within a couple of hours.

Results & Business Impact

The engagement delivered measurable outcomes, including:

Just-in-Time Support

Access to on-demand Banner support capacity when needed, offering stability to the Banner environment without fixed monthly commitments.

Expert Services

Access to cross-functional teams comprising functional & technical specialists for critical needs such as delayed production go-lives.

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