Case Study

PeopleSoft HCM & ERP Managed Services for The Regional Medical Center of Orangeburg and Calhoun Counties

Engagement Summary

Kastech's PeopleSoft Practice team provides ongoing, multi-year PeopleSoft HCM and ERP managed services support for The Regional Medical Center of Orangeburg and Calhoun Counties (RMC). The relationship began in 2016 with a PeopleSoft Financials Optimization Assessment and expanded to managed support for Financials, Supply Chain, and HCM.

Client Background

The Regional Medical Center of Orangeburg and Calhoun Counties (RMC) is a 286-bed acute care hospital in Orangeburg, South Carolina, with a focus on compassionate care, close to home. Established in 1919, it operates the hospital and 22 practices, including primary care, urgent care, and specialty practices. RMC has 1,450 people in total, including more than 100 physicians, 1,200 employees, and 150 volunteers.

Business Challenges

RMC started using PeopleSoft in 2000 and, after a brief hiatus, went back to it in 2016.

RMC found it challenging to stay current with the pace of Oracle’s quarterly PUM releases, updates, and new functionality
While exceptionally capable, RMC’s staff was looking for the best way to provide day-to-day PeopleSoft support and embrace the newest capabilities offered by Oracle
RMC wanted to continue delivering high service levels to its internal team members, reduce operational costs, and get the maximum value from its PeopleSoft investment
RMC’s team needed some outside assistance to deliver on all of these objectives

The Kastech Solution

RMC first engaged Kastech’s PeopleSoft Practice team in 2016 to conduct a PeopleSoft Financials Optimization Assessment.

Managed support services: Following that positive experience, RMC enlisted Kastech to provide managed support services for the PeopleSoft Financials and Supply Chain modules it was using
Expanded scope: RMC later expanded the support services to include the PeopleSoft HCM modules
Focus on strategic initiatives: With this additional support, the RMC team was able to provide additional focus, time, and energy on strategic initiatives
Support model selection: Kastech provided RMC with a number of different support approaches to evaluate, consider, and finalize. RMC chose a Managed Services team comprised of offshore, onshore, offsite, and onsite resources, allowing around-the-clock, cost-effective, exceptional PeopleSoft support
PUM and tool updates: Regular PUM and Tool updates are part of the managed services
Special projects: RMC’s solution occasionally includes additional support from Kastech PeopleSoft experts for special projects or unique requirements

Results & Business Impact

Higher satisfaction, lower costs

RMC was able to increase stakeholder satisfaction while reducing internal support costs

Current environments

Today, RMC is current with PeopleTools and PUM releases for HCM, Financials, and Supply Chain (ERP)

More value from PeopleSoft

RMC is consistently rolling out new functionality and getting more value out of its PeopleSoft investment

Sustained partnership

The ongoing success of the day-to-day, year-to-year managed services relationship can be attributed to the active support of RMC leadership, proactive project management, and commitment to the plan from RMC and Kastech

No surprises

Regularly scheduled meetings and ongoing open communication among the team eliminate surprises

Client Testimonial

"Kastech's PeopleSoft Practice team has been a pleasure to work with both on our day-to-day support and managing our quarterly updates. The Kastech team and the RMC team have built positive working relationships by using the same support staff, weekly calls, and ongoing communication. The Kastech team and the RMC team completed the upgrade on time, within budget, and without any issues from the end-user perspective. I have been very impressed with the 24-hour support, Kastech leadership, and their professionalism. The Kastech team provides the support RMC needs at the time we need it."