Oracle EBS support services for a US City Government

About the Customer:

The Customer is one of the most well-known and populous cities in the United States. It is a city in the Commonwealth of Pennsylvania and is home to renowned colleges and universities, prominent skyscrapers, national historic landmarks and leading biotechnology companies.

Business Need:

The Customer went live in early 2019 with the implementation of the Oracle eBusiness HCM solution. This solution supports the human resources, benefits, time and labor, absence management and payroll processes and implemented Oracle Business Intelligence Enterprise Edition (OBIEE) to facilitate HCM reporting. The Customer also implemented Oracle eBusiness Finance solution within the same year.

These applications are a part of the Customer’s enterprise-wide IT initiative to operate efficiently, provide effective service delivery, improve revenue collection processes, manage its financial functions more effectively, assess properties more efficiently, and manage employee time, attendance and other crucial personnel data centrally.

The Customer was looking for a vendor that could provide Oracle EBS support services including upgrades and customizations.

Solution/Services Delivered:

Kastech has been providing maintenance and support services for Oracle E- Business Suite Financials and HR software and database. We use Oracle Structured Query Language, and Oracle Developer to support the application, operating system and perform Oracle database administration. Kastech has also upgraded the Oracle eBusiness applications to the most current version.

Business Value Delivered:

  • Ensured stable and optimized Oracle EBS environment
  • Timely incorporation of critical enhancements and customizations to meet evolving business needs
  • Cost-effective services