Workday AMS: Why Your Support Model Should Flex as Much as Your Workday Tenant Does
Pull up last year’s Workday support invoices and set them next to your Workday calendar. Chances are that they will tell two very different stories.
The calendar shows a March release, a September release, open enrollment, year-end, a merit cycle, and maybe a January reorganization nobody planned for. It also shows long stretches where very little happened at all.