Workday Support Services
Flexible and Cost-effective Workday Application Management Services (AMS).
Workday Application Management Services (AMS), also known as Workday Managed Services, refers to the ongoing support, maintenance and optimization of a live Workday ERP system. These services are typically provided by third-party vendors who are certified as Workday Partners.
Our Workday Support Services cover a wide spectrum, including ongoing support, optimized operations, software updates, issue resolution, enhancements, and the technical and functional expertise needed to keep your Workday environment running smoothly.
How does Kastech support and ensure ongoing optimization of your Workday environment after go-live?
Comprehensive support to ensure your Workday system operates seamlessly.
Incident Management
Configuration & Customization
Release Management
Reporting, Analytics & Integrations
On-Demand User Training
Strategic Advisory
As your support partner, we also provide comprehensive advisory services, including tenant health checks, architecture reviews, roadmaps, release readiness, compliance & governance, best practices, business process optimization, and staffing strategy.
A critical stage of your Workday journey begins at go-live. Do you have the right Workday Support Partner?
No long-term commitment
Unlike traditional AMS/support services, which require annual contracts, monthly retainers and minimum spend commitments, our Workday AMS model offers flexibility and requires no minimum hours or monthly commitment. You log tickets as and when you have issues, and we bill you on the actual effort spent – “pay-as-you-go” (PAYG) service model.
Service delivery plus advisory
Many Workday AMS providers only execute tickets. On the other hand, Kastech provides both strategic guidance and hands-on execution. We become an extension of your IT or system administration team. We offer you peace of mind by keeping your Workday environment running smoothly, while you focus on what matters most—driving your business forward.
Scale support on demand
Our Workday managed services model is designed to address your varying or fluctuating needs for Workday support. For example, with a single Workday support contract with us, you can use 5 hours of support in one month, 60 hours the next month or a 200-hour optimization project. You get access to diverse expertise and a mixed set of Workday resources based on real-time needs.
Planning a Workday Implementation?
ClearPath Is Your Guide.
Why Choose Kastech?
We provide cost-effective support services to help you minimize the total cost of ownership.
- No minimum spend or long-term commitments.
- Pay-as-you-go model for organizations with varying demands or seasonal fluctuations in Workday usage.
- Significant cost savings compared to traditional AMS models.
We offer flexibility – so you can easily scale your support hours.
- Our Workday support services scale with your organization’s growth, providing the support you need at every stage.
- We offer on-demand access to Workday experts, allowing you to scale support as needed and accelerate issue resolution.
- Our balanced mix of technical depth, functional expertise and innovation helps free up your internal team’s limited bandwidth.
We become your reliable Workday support vendor plus a strategic partner.
- Our global team of Workday professionals ensures wider support coverage for timely response to your inquiries, thus minimizing downtime.
- Our services focus on providing proactive solutions and personalized assistance. We have proactive monitoring systems in place to identify and address potential issues before they impact your operations.
- We become an extension of your team and provide strategic guidance at every stage while constantly optimizing your Workday ecosystem.
FAQs
Frequently Asked Questions
Which IT firms are eligible to provide Workday support services?
Only Workday Services Partners can provide Workday Application Management Services (AMS). E1 Consulting, a Kastech company, is a certified Workday Services Partner.
What is the biggest limitation of a traditional application managed services model?
A traditional Workday application managed services model requires organizations to have annual commitments or
minimum monthly/hours spend. Kastech addresses this rigidity by offering a flexible support model where organizations pay for the actual effort spent.
How can organizations leverage our Workday support services?
Our Workday support services provide organizations with flexible access to experienced Workday consultants who can support day-to-day operations and help with functional configuration, technical development, advisory services, issue resolution, enhancements, release readiness, security optimization, reporting, integrations, and Workday roadmap planning.
Can your Workday managed services be scaled up or down based on clients’ support requirements?
Our support model offers our clients the flexibility to scale when needed. For example, organizations can use our Workday support model for 5 hours this month, 80 hours next month, and a 300-hour optimization project without changing contracts.
Ready to power your Workday implementation program with our dedicated advisory services?
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