As businesses evolve rapidly, driven by changes in business models, processes, and the regulatory environment, IT application teams must stay agile. If you’ve recently implemented an application, it’s essential to have ongoing support as users familiarize themselves with the system and operations stabilize in the new environment.
Your application may require customized reports, modifications to existing layouts, like Purchase Orders, or continuous monitoring and administration, including user and security management, backup monitoring, and DRS system oversight.
Recognizing these needs and the maturity of SAP installations, we offer tailored support plans. Whether you need full or partial outsourcing of SAP maintenance and support, we provide flexible solutions to align with your internal IT application support structure.
Types of Application Support
We provide comprehensive SAP support to address various business needs. Whether it’s training new users, handling financial closing tasks like opening/closing periods or resetting document number ranges, or applying changes to taxes, pricing, or discounts, we’ve got you covered. Our services include:
- Business Process Configuration
- Tax, Pricing & Discount Updates
- Period Closing
- User Training
- SAP Notes Application
- Document Number Range Management
- Audit Support
Depending on your Support Plan, you can utilize configuration hours during the SLA period for flexibility and timely support.
We offer technical support for fixing bugs in reports, layouts, interfaces, and data migration programs. Our services include bug fixes, changes to customer data dictionary objects, and applying SAP Notes when necessary. Based on your Support Plan, we provide a set number of development hours per week, available for use during the SLA period.
We offer expert support for your SAP applications, including monitoring, user administration, performance management, patch updates, and system failure resolution. Our services also include syncing environments, database administration, and SAP Early Watch checks. Depending on your plan, we provide a set number of administration hours per week within the SLA.
As your business evolves, you may need new plants, warehouses, sales locations, or product lines, along with new reports or integration with other applications. We support you with activities like configuring new organizational units, implementing business processes, configuring product lines, developing new reports, and setting up integration scenarios.
With an active support plan, you receive priority for new configurations and development. Enterprise plan users get the highest priority, followed by Business plan users. Our plans offer locked consulting rates and estimated timelines for identified activities, ensuring transparency and cost predictability.
If you’re using unsupported SAP versions like R/3 4.x or outdated Enhancement Packs, our expert support team can assist you. We recommend upgrading to the latest SAP versions like S/4HANA, Analytics Cloud, and Fiori for enhanced functionality and user experience.
As your business grows, you may need additional SAP licenses or assistance with license audits and SAP Service Marketplace issues. Our support team can help coordinate these activities with SAP.
